Shipping & Returns
You have 30 days to return your order to receive a refund or replacement according to the policy below. If you wish to return for any reason within 30 days, please email firstname.lastname@example.org to begin the process. To qualify for this full refund, you must make sure your order is unopened, unused, in perfect sellable condition. If it does not meet these requirements, we will not accept the return and it will not be refunded. Any refusals of delivery will not be refunded and must follow our return process stated here.
- You will be responsible for any costs associated with returning the item to us such as shipping costs.
- We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to, incorrect variants ordered, incorrect address/info at checkout, change of Mind.
- To initiate your return, please email email@example.com with your order #. We will provide additional instructions which includes our warehouse address. All returns must be initiated via email to qualify for a refund. Failure to do so will result in your return being lost or delivered to an incorrect address. Orders shipped back to the address on the shipping label will not qualify for a refund unless confirmed by our returns team via email.
- If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at firstname.lastname@example.org with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.
- Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy. It may take up to 7 business days to show up depending on which bank/service you've used.
- Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Exchange Request Instructions
Please follow these instructions for Exchange Requests:
- Send an email with the subject line “‘Your Order Number’ Replacement Request” to Support Email.
Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue
The item you would like to have sent as part of the exchange
Our support team will respond within 1 business day and Return Instructions will be provided. Please note, exchanges are not free as the shipping will be paid for by the customer.
The order processing time is 1-3 business day*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.